Are you ready to join an innovative and fast-growing UK startup?
We are seeking a dynamic and customer-focused individual to join our team and support us with our client operations. In this multi-faceted role, you will thrive by wearing multiple hats and performing a range of tasks, including client communication, customer onboarding, menu data setup, and marketing advisory.
Join us and be part of a company that values hard work, dedication, and offers unique growth opportunities as we revolutionise the online ordering and marketing industry.
About Us: At Order Digital, we specialise in driving orders to restaurants and takeaways through our bespoke online ordering and marketing software. Our offering is powerful because, unlike expensive third-party food portals, we enable our clients to generate online orders directly at a fraction of the cost, resulting in lower prices for customers and increased profits for our clients.
Your Role With Us: As a Customer Success Support Specialist, your role will involve onboarding new clients and managing existing ones by understanding their needs and providing exceptional support. We will provide comprehensive training for this role, empowering you to excel.
Your Responsibilities (Full Training Given):
- Client Onboarding: Collaborate closely with the sales team to ensure a seamless and efficient onboarding process for new clients. This includes loading menus, setting up discounts, managing our onboarding process and helping us configure the apps and websites for each client.
- Customer Support and Issue Resolution: Provide prompt and effective support to clients, addressing inquiries, resolving issues, and ensuring their satisfaction with our products and services.
- Customer Success Focus: Proactively engage with clients to understand their goals, challenges, and desired outcomes. Collaborate with them to identify areas for improvement in their sales and marketing strategies.
- Relationship Building: Build strong and lasting relationships with clients, serving as their trusted point of contact and maintaining regular communication to ensure their ongoing success and satisfaction.
- Collaboration with Sales Team: Work closely with the sales team, sharing insights, and collaborating on customer requirements to achieve shared goals.
- Documentation and Reporting: Maintain accurate records of customer interactions, support tickets, and generate reports to drive informed decision-making.
- Growth and Career Development: Embrace the growth opportunities within our startup, with potential for career advancement in sales or account management as we continue to expand.
Why this job is ideal for you:
Working for a startup provides an great experience with unique growth opportunities.
As our startup expands, new opportunities will emerge, allowing you to contribute your ideas and explore roles in Operations, Sales and Marketing - opportunities for growth are limited only by yourself and your drive.
Skills:
- Customer-Centric Mindset
- Problem-Solving Abilities
- Tech Proficiency
- Team Player
- Empathy and Patience
- Organisational Skills
- Growth Mindset
- Task Driven
Join our startup and help us build something extraordinary.
Job Types: Full-time, Part-time
Part-time hours: 21 per week
Salary: £8.00-£12.00 per hour
Benefits:
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Application question(s):
- Please describe why this job profile appeals to you?
- Have you previously worked in a customer support or customer-facing role? If yes, please describe your experience briefly.
- Are you comfortable proactively reaching out to customers to understand their needs and provide guidance?
- Please can you tell us what tech skills you are proficient in: E.g Spreadsheets, Emailing, CRM software (which ones), Adobe etc, Social Media etc
Education:
- Bachelor's (required)
Experience:
- Customer support: 1 year (required)
- customer service: 1 year (required)
Work Location: Remote
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