Hotel Receptionist

 

The 4-star Clifton Arms Hotel, Lytham are looking for a dynamic, friendly and enthusiastic receptionist to join the team.

Key responsibilities as Receptionist include:

• Providing friendly and efficient service to guests at all times

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• Being knowledgeable to promote the hotel, facilities and the local area
• Dealing with guest queries/issues promptly.
• Providing accurate shift handovers ensuring all items requiring attention are detailed and the shift checklist is completed to required standard
• Carrying out float checks and handling all cash transactions accurately throughout the shift
• Ensuring telephones are answered promptly and politely, according to Company standards
• Ensuring all reports are updated regularly throughout the day
• Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue
• Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service at all times
• Being aware of specific daily functions/events and liaise with the events manager

Attributes:

• Previous Hotel Reception experience in a quality hotel
• Excellent communications skills
• A positive, ‘can do’ attitude
• The ability to work well under pressure
• Excellent customer service skills
• Experience of using a Front Office Management systems
• Able to work 5 shifts per week over a 7 day period between the hours of 7am - 11pm

A rewarding career awaits the successful applicant with a good starting salary, training incentives, bonus incentives, monthly gratuities, free food on duty, bespoke uniform and much more!

Job Types: Full-time, Permanent

Salary: £10.84 per hour

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Work Location: In person

Application deadline: 31/07/2023
Expected start date: 31/07/2023

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