Lingfield Park Resort are now looking to increase their front of house team with enthusiastic and friendly barstaff.
No experience is necessary.
Working in the busiest racecourse in Europe featuring over 80 fixtures across the year, with flat, jump and all weather racing; no two days are ever the same; from live music concerts to Classic Race meetings our FOH team members are part of making special memories for our guests.
RESPONSIBILITIES:
- Serve all customers in an efficient, professional and courteous manner at all times.
- Ensure guests receive the highest standard of customer service at all times.
- Be able to advise guests on all products available within the venue.
- To promote a happy and welcoming atmosphere within the venue.
- To work both alone or as part of a team being responsible ensuring that all guests needs are met to the highest possible standard.
- Maintain stock levels and rotation within work and storage areas in order to avoid waste and assist with stocktaking.
- Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
- To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
- Service of wine and other drinks from the bar as directed by your Management team.
- Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines.
- Ensure all orders are dispensed and correctly recorded and authorised for billing purposes..
- Ensure all tills are closed down in accordance with company procedures.
- Adhere to and follow all licensing policies and procedures.
- Handle stock and equipment in a secure manner.
- Act as an information point for customers.
- Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
- Adhere to Company policies and procedures.
- Undertake other reasonable duties in line with business demands.
SKILLS AND QUALITIES
- Be smart, polite, professional and well presented at all times.
- Excellent verbal communication and customer care skills.
- Flexibility and adaptability.
- Demonstrate a passion for quality service and standards.
- Strong interpersonal skills – friendly, confident, outgoing.
- Strong numerical and literacy skill.
- The ability to handle difficult or conflict situations.
- The ability to adopt the values of Arena Racing Company.
- The ability to work with a smile on your face whatever the weather.
- To work with honesty and integrity.
- Experience working in a hospitality environment is preferred but not essential.
The last year as made us all aware of the work life balance and has given us the opportunity to re-assess our situations. Working as a casual member of our catering team we are offering a casual role which will give you the freedom to pick and choose your shifts. This allows flexibility to work around the rest of your life.
Our casual team receive various benefits whilst working for ARC including meals on a race day and tickets to race meetings and other events across the group.
Being a member of the ARC casual family does not restrict you to working at just Lingfield Park Resort, if you want to gain experience in other venues there are many opportunities to work across our group.
Job Type: Zero hours contract
Salary: £9.00-£10.42 per hour
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
Reference ID: LP231121
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