The role
Working hours: 37.5 hours per week between Monday and Friday.
About us
NST Travel is part of the PGL Group, one of the UK's leading school trip providers with over 60 years experience of Enriching Young Lives through our educational visits and residential activity centre experiences.
We are recruiting to expand our Tour Services team.
About the role
As Tour Services Administrator, you will be responsible for requesting, updating and confirming reservations with Hotel, Transport suppliers and for Visits/Restaurant on behalf of our customer contact team.
This will normally involve;
- Requesting and confirming group hotel reservations by email or phone.
- Booking theatres, restaurants and other visits and excursions directly with suppliers via email / web booking portals.
- Creating customer travel documentation
- Updating supplier information in our travel reservations systems.
- Researching new suppliers for ad hoc / non-standard requests.
- Helping other teams where required including securing and confirming passenger information with Air, Rail and Coach Suppliers.
You should also have the following skills/experience…
- Minimum 6 months office administration experience and/or a L1 Business Administration qualification
- Strong Accuracy and attention to detail
- Ability to communicate well, verbally and in writing.
- Strong self-organisational skills, able to effectively manage a variety of different tasks and procedures.
- Strong IT literacy and administration skills with experience of using MS Products (Word, Excel, Outlook, MS Teams)
- Appetite and ability to learn quickly, and adapt to change
- Resilience and the ability to work at pace and handle peaks and troughs in both volume and pace of work
- Grade C (minimum Grade 4) or above in GCSE English and Maths or equivalent qualification / experience
What we offer....
- Office hours:- Our office hours are Monday to Friday between 8am – 5.30pm… with minimal weekend or evening work…!
- Flexible work patterns – Where we can, we are flexible on start and finish times to help you balance work and home commitments.
- Ongoing Professional Training – You will receive a tailored development programme to support your growth towards becoming a future Travel Services Consultant. You can also access our Education Sponsorship programme, Virtual Learning Environment (E-Learning) and other PGL Group learning and development opportunities and resources to support your career development.
- Opportunities to Travel:- Familiarisation Trips to develop your destination knowledge and relationships with suppliers
Great Core benefits including;
- Company Pension Scheme and 4 x Life Assurance scheme
- 28 days annual leave, rising to 33 days after 1 years’ service plus the opportunity to purchase additional holidays.
- Birthday Leave - Because everyone deserves the day off on their Birthday
- Free on-site parking
- Free tea / coffee at our Support Centres
- Regular Team and Company social events
- Staff Discounts programme
- Voluntary cycle to work scheme & healthcare cash plans
- Flexible Working / hybrid working opportunities
- Enhanced Family friendly policies
We are currently only able to consider applications from individuals who have the legal right to work in the UK.
Job Types: Full-time, Permanent
Salary: From £21,255.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Blackpool: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative: 1 year (preferred)
Language:
- French (preferred)
- German (preferred)
- Spanish (preferred)
- Italian (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Blackpool
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