End Date
Friday 21 July 2023$ads={1}
Salary Range
£25,707 - £27,060
Agile Working Options
Job Description Summary
This is a permanent full time role within the Islands & International Account Onboarding team.
The role is based in Isle of Man.
Job Description
Job Title: Customer Support Officer – Account Opening
Salary: £ 25,707.00
Location: Isle of Man
Hours: Full-time
Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity
This is a great opportunity to join our Islands & International Account Onboarding team and make a genuine difference to our customers.
Responsibilities include:
- Checking that customer details from their account application forms have been accurately updated to our core banking systems.
- Carrying out identification and APM checks in line with our Customer Due Diligence standards.
- Authorising transactions relating to the placing or renewing of Fixed Term Deposits and other Savings Accounts
- Responding to routine requests received by telephone, email, or letter. These requests may on occasion relate to customer complaints.
- Handling non-standard or more complex customer cases and enquiries using existing procedures.
- Supporting the team leader with daily workflow planning.
The role is based at Villiers House in Isle of Man.
About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
What you’ll need
This role will suit someone who is able to prioritise daily workloads across varying tasks, and who possesses the skills and capability to resolve routine enquiries, striving to resolve these where possible at first point of contact.
Specifically, we’re looking for:
- Previous experience in an office-based role
- Good interpersonal skills
- Excellent attention to detail
- Ability to maintain high levels of accuracy
And any experience of these would be useful
- Good working knowledge of Microsoft applications including WORD, EXCEL & OUTLOOK
- Customer service experience, to ensure you provide positive outcomes for each customer, including those in vulnerable circumstances.
- You also take your own development seriously and wish to grow your skills and expertise.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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